Loyalty_Dog_mI remember when my wife bought my first Bluetooth headset. I was so excited. The packaging stated the headset has high-definition audio and I could not wait to rock my new headset while getting in a nice run. Before I could use the headset the device needed be paired with my phone. First, I needed to set the headset up to transmit the pairing signal. Next, I setup my phone to discover the new Bluetooth headset. Once the device was recognized and communication was established, I entered the 4 digit code and clicked “pair”. At that point, my phone was now coded to my headset. The headset becomes more valuable when the communication path is open and it is recognized by the phone. As these devices operate in tandem the system has a greater value than the individual parts. When leaders establish lines of open communication and values the actions of their followers they build loyalty. As the leader consistently drives the vision and as he or she reflects the values of the mission, they demonstrate by example of what matters most. The followers pay close attention to the leaders consistent language and actions which eventually leads to buy in. When followers feel connected with the leader they also feel supported and purpose-filled. Purpose-filled teams are full of energy, energy is infused in the culture that creates a legacy of loyalty. As leaders how do we spark that pairing process that builds loyalty?

“The greater the loyalty of a group toward the group, the greater is the motivation among the members to achieve the goals of the group, and the greater the probability that the group will achieve its goals.”     – Rensis Likert