Customer Advocacy: 4 Points That You Should Seriously Consider
Are you an advocate for your customer?
I just ended a call with a GE Client Relationship Advocate. I have a broken GE microwave that I just purchased last year. So I call 1-800-GE-CARES and as I’m dialing, I’m thinking, let’s see if they really care. Like […]
Leadership & Relationships: How Well Do You Know Your Co-pilot?
On March 24th 2015, Andreas Lubitz, the co-pilot of GermanWings flight 9525 deliberately slammed his plane into a mountain in the French Alps killing 150 passengers. Lubitz was a marathon runner, he flew planes as a hobby and was described as a normal young […]
If You Want to Avoid a Snare… Don’t Compare
My son and I attended an indoor championship track meet last week. Before the meet we discussed the goals and expectations. My son’s first goal was to place first in his heat but after further discussion he decided that he wanted to break his personal record. […]
Leadership and Pressure Situations: Lessons from the Super Bowl
Dealing with pressure situations comes with the territory when you are in leadership.
Pete Carroll the head coach of the Seattle Seahawks had to make a call to run or pass the ball with 20 secs left on the clock to win the Super Bowl. He quickly […]
The Authentic Leader: 7 Ways To Be An Anomaly
Are you an anomaly (anomalous leader) or do you fit in with the rest of the crowd. Are you a leader who conveniently assimilates or remains authentic?
You just landed a new leadership position at a booming company. Your friend who hooked you up with the initial […]
Leadership Ingredients: Do You Have HR in You?
Come on now, you have to admit, Human Resources sounds a bit sterile. At a glance, when we think of resources, many will think of money before human beings. When we think of people, we often think about relationships, development, and coaching.
HR is responsible for a […]
10 Tips for Organizing a Think Tank
When do you and your team have time to think?
It’s 3:15am and Clark (the CFO) has just received a heads up call from a peer that the main software system that runs the business is down. Today is the third time within the last two months […]
Leaders: Who is watching you?
As a leader you will have a number of people watching you. I recall working for a small startup where I reported to 4 different leaders over a span of 5 years. After the first 2 leaders were dismissed my direct reports started making bets on […]
5 Things Leaders Do To Run Down Their Goals
This post could have been written in the spring, the middle of the summer or in the fall. Your new year does not need to start after December 31st. Leaders decide when to take the initiative to restructure an existing plan or map out a new […]
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