Do you ever find yourself shying away from conflicts? You may be surprised to learn that this trait relates to leadership. One good leadership development skill is knowing how to handle difficult conversations. Rather than putting them off or avoiding them entirely, here are some tips to help you […]
Imagine a number of leaders in a weekly status meeting. The team is engaged in conversations regarding weekend activity with their families and recent outings. At the moment, everything about the conversation is enlightening, cordial and upbeat. The meeting starts and a few key challenges are […]
Are you an advocate for your customer?
I just ended a call with a GE Client Relationship Advocate. I have a broken GE microwave that I just purchased last year. So I call 1-800-GE-CARES and as I’m dialing, I’m thinking, let’s see if they really care. Like […]
On March 24th 2015, Andreas Lubitz, the co-pilot of GermanWings flight 9525 deliberately slammed his plane into a mountain in the French Alps killing 150 passengers. Lubitz was a marathon runner, he flew planes as a hobby and was described as a normal young […]
Come on now, you have to admit, Human Resources sounds a bit sterile. At a glance, when we think of resources, many will think of money before human beings. When we think of people, we often think about relationships, development, and coaching.
HR is responsible for a […]
As a leader you will have a number of people watching you. I recall working for a small startup where I reported to 4 different leaders over a span of 5 years. After the first 2 leaders were dismissed my direct reports started making bets on […]
Are you really exercising self-control or are you a puppet?
In 1967, James and Bobby Purify released a song – “I’m Your Puppet“. I would classify this song as an “oldie but goodie”. The song is about a guy who is singing to his puppeteer. […]
How often do you encounter a great customer service experience? A few weeks ago my son lost his cell phone. He managed to acquire another phone by helping his aunt with a small job. I’m glad he recognizes that most people need to work to eat. […]
Over the years many have touted the importance of people, process and technology. Most of us would agree that process and technology are important and people are priceless. So how does culture fit in? Recently I was speaking to a friend about how our American culture […]
Do you have like-minded partners? Warren Buffett and his right hand business partner Charlie Munger have walked together for a long time. Warren met Charlie in 1955 and Charlie has held the seat of Vice Chairman of Berkshire Hathaway since 1977. Together they have built the […]
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