Monthly Archives: April 2015

Customer Advocacy: 4 Points That You Should Seriously Consider

By |April 13th, 2015|

general-electric_GE_Are you an advocate for your customer?

I just ended a call with a GE Client Relationship Advocate. I have a broken GE microwave that I just purchased last year. So I call 1-800-GE-CARES and as I’m dialing, I’m thinking, let’s see if they really care. Like […]

Leadership & Relationships: How Well Do You Know Your Co-pilot?

By |April 1st, 2015|

airbus-a320-germanwings-d-aipx-crashed-1024x768On March 24th 2015, Andreas Lubitz, the co-pilot of GermanWings flight 9525 deliberately slammed his plane into a mountain in the French Alps killing 150 passengers. Lubitz was a marathon runner, he flew planes as a hobby and was described as a normal young […]